FAQs

  • Contact Information:

    chrisszyrose@gmail.com

    OR you can send a DM to me on Instagram, chris.s.rr , or twitter, chris_srr

    • When will my order ship?

      I try to get all orders shipped out within seven business days. However, if something were to occur that will delay my processing times, such as a mountain of orders to fulfill, or a life event, then a few extra days may be needed. Please keep in mind that I am just one person who's also a full time student, patience is key! ^^

    • How long does shipping take?

      Domestic shipping (Canada) can take from 2 to 10 business days, depending on whether or not you choose tracking at checkout (if not, then orders are sent out as lettermail). 

      USA and international orders can vary from a week to four weeks at most.

      Of course when shipping anywhere in the world, delays can happen! 

    • EU Orders / Import Taxes

      Buyers are fully responsible for VAT and customs/duty taxes in their own country. I do not include these fees in any of the listing prices.

    • I made multiple orders! Can they be shipped together?

      Of course! As long as you have not already received a shipped email from me or any of the orders you wish to consolidate! Even if you don't reach out to me about consolidating your orders, I combine them regardless, for both of our sakes. ^^ (However, please let me know if you would not like to combine certain orders, for example if one is a gift) <3

    • My order went through, but it's missing items from my cart!

      Unfortunately some items are in high demand and may sell out faster than others! Please keep this in mind when speeding through checkout.

    • I made a mistake in my order / address!

      If you have not already received a shipped email from me, you can contact me at chrisszyrose@gmail.com ! I'm more than happy to help you make the changes you need.

    • Can I cancel my order?

      If the order is made within 48 hours and you have not already received a shipped email from me, then yes you may! Otherwise, all sales are final!

    • My package arrived, but it's damaged / incorrect / missing goods

      In regards to damages, after a package ships I am no longer responsible for it! Every order is packaged with care and consideration for any bumps, bends, or weather that may occur along it's journey to you.

      If you have any issues, you can contact me at chrisszyrose@gmail.com , and please include the following:

      Order number

      Images of the items / problem

      With this I can help solve your issue as soon as possible!